Landmark Group, the Middle East’s leading retail and hospitality conglomerate, has launched their E-commerce apps for iPhone and Android and site for its leading brand Centrepoint, in Kuwait.
According to Eshopworld, Kuwait’s E-Commerce market is expected to grow to $1.07 billion by 2020. The country has around 2.6 million internet users with 2.4 million of those already shopping online. Centrepoint’s foray into ecommerce in Kuwait will strategically tap into this rapidly growing online market and provide its loyal customer base in the country a seamless shopping experience, no matter where they shop – stores, sites or apps.
Saibal Basu, Chief Operating Officer, Landmark Group Kuwait, said “With a growing number of people here in the region now opting to shop online, launching an e-commerce site and app that will give them instant access to our products was a natural transition. We keep our customers at the heart of everything we do and will continue to provide them with a shopping experience that is simple, convenient and seamless.”
Home to four of Landmark Group’s most loved concepts – Babyshop, Splash, Lifestyle and Shoemart, Centrepoint mobile apps and website will offer customers over 25,000 products across fashion apparels, shoes, beauty, baby products, home fragrances and decorative furniture. Customers can shop for over 200 homegrown and international brands on Centrepoint’s mobile apps and website.
Simon Smith, Chief Operating Officer, Centrepoint, stated, “We are excited to launch the new online store to our customers in Kuwait. The mobile apps and website have been designed to suit their convenience. Customers will now have access to our latest collection – all from the comfort of their own homes. As a brand, we are continuously working to better our services and drive customer experience forward. Our goal is to ensure that we reach out to the modern-day customer and bring in a truly integrated omni-channel experience.”
The brand-new digital shopping experience will be available 24 x7 in both English and Arabic and offer a host of customer-friendly features.
To begin with, customers can opt for Home Delivery or Click & Collect. Click & Collect is a one of a kind Omnichannel feature that conveniently allows customers to shop and pay for their order online and collect it from the nearest nominated Centrepoint store. This feature has already gained popularity among shoppers in KSA & UAE. In addition, scheduled delivery is available for any Babyshop product that needs
assembly. Customers can select a convenient date and time from a list of available options as they shop. What’s more, they enjoy free assembly at the time of delivery.
Other useful online features include Cash on Delivery, easy returns within 15 days from store or pick up from home, and the integration of Shukran, the Group’s award-winning loyalty programme. Customers can link their Shukran account with their shopping account to earn and spend Shukrans when they shop online or on the apps.
Centrepoint enjoys a loyal and strong customer base in the region. The brand is widely recognized for its value offerings and diverse range of products including the latest fashion for women, men, teens and children all under one roof, making it a popular shopping destination amongst families.
The Landmark Group first ventured into E-commerce in the UAE in December 2012 and has grown exponentially with a 140% Compound Annual Growth Rate (CAGR) from 2013 to 2018. Today, it offers online shopping in 5 countries – the UAE, Saudi Arabia, Bahrain, India and Kuwait. In the coming months and years, the Group aims to further expand its E-commerce and Omni-Channel business by rapidly rolling out new innovations and features, bringing more brands online and launching the platform in other territories.